Many problems encountered in the workplace are caused by poor communication. As well as being the cause of the issue, communication can also be the solution solution.

By learning how to communicate more effectively, we can avoid problems, stop problems from escalating and make the workplace a more efficient and positive environment to be in.

This course covers the importance of communication as a skill in the workplace, increase your understanding of communication skills and how you are perceived by others.

Upon successful completion of this course you will be able to:

• Describe the importance of effective communication at work
• Explain how to meet the communication and language needs, wishes and preferences of individuals
• Explain how to promote effective communication
• Describe the principles and practices relating to confidentiality
• Explain the importance of handling information correctly
• Train others in effective communication requirements within their healthcare working environment